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Latest release for greater efficiency

The latest changes in Goal Nabber aim to give you greater efficiency. They will improve your teamwork and projects. We continue applying our strategy. It is based on three pillars. One is intuitive graphical user interfaces to make it easy for everyone. Second is helpful built-in intelligence so that you can focus on the essential. Lastly, time saving features to allow you to choose how to use it.

A new design is brighter and focused

A new design is brighter and focused on the work at hand. The brighter design is less distracting and more positive. Pages automatically scroll to the work area. The navigation menu remains accessible by scrolling upwards. Your work area is immediately the centre of attention.

Project indicators

Project indicators are part of the Project view. This gives you the greatest chance to succeed. They evaluated the most common reasons of failure. Visual feedback and tips guide you. Without knowing, the preventive actions provide greater efficiency. Your team avoid the most common pitfalls. Your projects are more successful.

Visuals to avoid project pitfalls

Improving the integration of huddles

Improving the integration of huddles is essential. Your continuous improvement is dependent on it. Each analysis, decision, milestone is a steppingstone. It is an input to something else. The new release contributes in two ways. Firstly, they are easier to spot with the  icon. And, the suggestions are based on the context. The most relevant ones are up front. You save time by having your result in the next step right away.

Including participants

Including participants is simplified. Of course, you can still invite any of your existing contacts. Wither they are in your contact list or not, you only need to have their email. If they are new, they will receive an invitation on your behalf to sign in and join. That way you can include all you the people useful to reaching the team’s goal.

Updates to huddle features

E ach release has updates to huddle features. This is important for greater effectiveness. Examples include the Voice of the Customer, Action Plan, Mind Map and more.   The User Interface for the Voice of the Customer is redesigned. We may dedicate a future article to highlight the analysis of your customer needs. The UI and forecasting models have been updated for Workflows and Action Plans. The forecasting is better. You can take actions today to be more successful tomorrow.

Mindmap updated

Bug fixes and minor improvements

Bug fixes and minor improvements are also included but not listed here.

To help you have greater efficiency with Goal Nabber, we are most appreciative of the feedback that you give us. Please continue to send us your likes and dislikes to customer support. We regularly give subscription rewards to show our appreciation.

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If you’re not using Goal nabber yet, you can begin right now. There is no commitment other then to sign up to create your personal account.

While we recommend trying, our Frequently Asked Questions is available with a lot of information.

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Voice of Customer

For companies and projects, a critical success factor is to know the customer expectations. First reason is 95% of companies are reaching out to customers. Second reason is best in class VOC perform better. They have a 55% higher retention rate. Their customer support cost decreases 23% year to year. And, they have a greater employee engagement. And, it cost 25 times more to attract new customers then to retain them. In most cases, the objective is to implement changes or improvements that will increase customer satisfaction. Because it is crucial to project success, it is one of Goal Nabber features.

Where and When

VOC is used to understands the customer’s want, needs and requirements. Otherwise, the probability of meeting expectation is greatly diminished. It should be part of the first steps of any project or initiative. It avoids dissatisfaction and wasted effort. During the project, it is a reference for decision making and validating outcomes. Even in “sure” cases, it allows to confirm the alignment with the sponsors, customers and the team.

Customers

There are usually many customers. One distinction is external (e.g. end customers, users, leads, prospects), and internal (e.g. sponsors, business stakeholders, management). When looking at a process, a SIPOC is a good way to ensure that customers have been identified. Before beginning to collect information, check the list of customers. It should have the stakeholders that have influence or are impacted.

Collecting needs and expectations

With the customers identified, the next step is to obtain useful information with the least effort. There are several methods available to gather customer inputs. Interviews, Focus groups, Surveys, Observation, Online reviews are possible methods. Each have their strength and weaknesses. They all need preparation starting with having an idea of the information to gather. One place to start is confirming that the customer has something to gain from the project objective. A combination of open and close questions to understand the why’s and the what’s. While gathering information, keep an open mind. Save statistics and trends for the analysis. Avoid too many, changing or wrong questions. Take negative feedback as an opportunity to improve. Most of all show the customers that you are listening constructively to their feedback.

Customer needs through VOC in Goal Nabber

Analyze

The analysis will depend on the amount and type of information available. It will likely involve different information sources, sorting Needs & Wants, figuring out the reasons. This is about translating verbatim comments and other data into customer requirements. To demonstrate active listening, the outcome should be shared to get acknowledgement or adjustment. This also gains buy in from the stakeholders.

Action

One pitfall that happens too often is to not action the VOC. There is no need to wait for later. It can define criteria the decision making. Objectives can be aligned with customer expectations. Trigger new improvements initiatives and projects. Making these actions visible to the customer will increase their interest and fidelity.

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