In most cases, the feedback badges and call for actions will provide guidance based on the context. Nonetheless, you might find something that isn’t working as expected or have uncertainty on what to do next. You can always reach out to Customer support for advice.
Will I be receiving a lot of emails?
We want to provide value and quality over quantity. The minimum is the legally required emails such as invoices or policy updates. Beyond that, you can choose if you want to receive updates which we will limit to monthly at most. More frequent update will be made on the website. That way you can control what you receive in function of your needs and expectations.
A participant hasn’t received the invitation, how can I resend one?
That is unfortunate. There could be a few different reasons for that. To narrow down, the cause:
- Verify that the email is correct. In My Workspace > Contacts > View details (eye), you’ll be able to see the email address. If incorrect, delete and re-invite.
- Verify that the right contact was invited to the activity
- Ask the person to check filters (e.g. junk mail or spam filters)
You can try to re-invite the person. Contact Customer support when you need help.
What do I do when I don’t have my password?
You may have received an invitation for the first time or simply forgotten you password. That is alright.
At the bottom of the login screen, you can ask for a password reset email. It will use the email address in the email field. So verify that it is correct. An email will be sent to you with a link to enter a new password.